FAQ

Frequently Asked Questions

How do I place an order?

Choose your product, add it to your cart and complete checkout using an available payment method.

How can I track my order?
When tracking is available, tracking information will be sent to your order email after shipment.

How long does delivery take?
Delivery times vary by product and destination. Please check the shipping information shown at checkout and our Shipping & Delivery page.

Can I cancel my order?
Contact us as soon as possible after placing your order. If your order has already entered fulfillment or shipping, cancellation may not be possible in every circumstance. Statutory consumer cancellation rights continue to apply where applicable.

What if I receive a damaged product?
Contact us at bayameshop@gmail.com with your order number and photos/videos of the damage.

What payment methods do you accept?
Available payment methods are displayed during checkout.

Is my payment secure?
Payments are processed through the payment providers offered at checkout. Do not send card or payment credentials to BAYAME SHOP by email or social media.

Do you ship internationally?
We ship to destinations where shipping is available for the relevant product. Available destinations and shipping costs are shown during checkout.

How can I contact you?
Email us at:
bayameshop@gmail.com